Effective Date: August 25, 2026
At Paworstar, we want you to be satisfied with your purchase of our pet products. If you wish to return an item, you have 14 days from the date of delivery to initiate the return process.
Once we receive your returned item, we will inspect it to determine whether it meets the eligibility requirements outlined in this policy.
If your return is approved, we will issue a refund equal to 47% of the original product purchase price. This amount reflects deductions for the original shipping costs and other fulfillment-related services.
Please note that the refund amount may be subject to applicable legal requirements.
To be eligible for a return and refund:
The item must be unused and in the same condition as when you received it.
The item must be returned in its original packaging, where applicable.
You must provide proof of purchase or your order number.
The return request must be submitted within 14 days of delivery.
For health and safety reasons, certain pet products may not be eligible for return if they have been opened, used, or otherwise cannot be safely resold.
To start the return process, please contact our customer support team at:
Email: Paworstar2@gmail.com
Please include your order number, details of the item you wish to return, and the reason for the return. Our customer support team will provide you with instructions regarding the return process.
Please do not send products back before contacting us and receiving return instructions.
Unless otherwise required by applicable law or agreed upon by Paworstar, customers are responsible for the shipping costs associated with returning an item.
We recommend using a trackable shipping service and retaining your shipping receipt until your return has been processed. Paworstar is not responsible for items lost or damaged during return shipping when the customer arranges the return.
Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be processed to your original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.
If you receive an item that is damaged, defective, or different from the product you ordered, please contact us at Paworstar2@gmail.com as soon as possible with your order number and relevant details. We will review the issue and provide appropriate instructions.
If you have any questions or need further assistance regarding this Refund and Returns Policy, please contact us at:
Email: Paworstar2@gmail.com
Thank you for shopping with Paworstar. We appreciate your business and aim to make the return and refund process as straightforward as possible.